AI Customer Support
Answer customer questions instantly
Our AI handles common questions like “Where is my order?” or “How do I return this?” in seconds. Anything tricky goes to your team with the full story.
What it does: Solves common support questions on chat, email and phone
Who it's for: Any business that answers customer questions
What you get: Happier customers and a lighter workload for your team
Help chat · ShopNova
● Replying instantly
In plain words
What is an AI customer support agent?
It is an AI that answers your customers on chat, email and phone. It learns from your help articles, your policies and the replies your team has already written.
It is designed to solve 70% or more of everyday questions by itself, like order updates, returns and password resets. It can look up real order details in tools like Shopify, so its answers are about that exact customer.
When a customer is upset or a problem is tricky, it passes the ticket to your team in Zendesk, Freshdesk, Gorgias or Intercom, with the whole story already written up.
The problem today
- Your inbox fills up with the same simple questions.
- Customers wait hours, or even days, for a reply.
- Your team has no time left for the hard problems.
- Busy seasons mean hiring extra staff or falling behind.
With Aiaura's AI Customer Support Agent
- Simple questions get answered in seconds, day or night.
- Most routine tickets are closed before your team sees them.
- Upset customers are spotted and sent to a person fast.
- Busy seasons are covered without extra hires.
Faster answers, happier customers
Resolve routine questions instantly on every channel.
See it in action
Real situations, real results
Pick a situation to see exactly what happens, step by step.
Order tracking
A customer asks about a late parcel. The agent looks up the order in Shopify and gives the real delivery status, not a copy-paste reply.
The result
Solved in 38 seconds
What it can do
What AI Customer Support Agent includes, explained simply
What you get
- An agent trained on your help articles, policies and past tickets
- Connection to Zendesk, Freshdesk, Gorgias or Intercom
- Shopify or store connection for order lookups
- Setup on chat and email, plus phone if you want it
- Clear rules for what goes to your team
- Automatic ticket tags and short summaries
- Weekly reports on solved tickets and top questions
- Monthly updates to the answers it uses
How it works
Simple steps from first call to going live. We do the heavy lifting.
01
Import your knowledge
We train the agent on your help articles, policies and past tickets.
02
Set escalation rules
Decide which issues go to your team and how they're routed.
03
Connect your helpdesk
We plug into Zendesk, Freshdesk, Gorgias, Intercom or Shopify so every ticket is logged.
04
Launch & learn
Launch on your channels and review resolution reports every week.
Built for growing businesses
What you get with AI Customer Support Agent
The questions your team answers every day
Routine requests, resolved in seconds.
Typical results
What you can expect
Typical results from similar businesses. Your results depend on your market and starting point.
Honest check
Is this right for you?
A great fit if…
- You get 200+ support messages a month
- Many questions are about orders, returns, accounts or setup
- You use Shopify or a helpdesk like Zendesk, Freshdesk, Gorgias or Intercom
- Your team gets swamped during busy seasons
Maybe not if…
- You only get a handful of support questions a week
- Most of your tickets need a specialist to dig into them
- You have no written policies or help content yet
Businesses like yours, growing with Aiaura
“We were missing a third of our calls after 5 PM. Now the voice agent answers every one and books jobs straight into our calendar.”
Mike Donovan
Owner, Donovan HVAC
Get results like thisFrequently asked questions
It only answers from your approved knowledge and escalates anything it isn't sure about.
Ready to grow your business?
Book a free growth audit and get a clear plan across AI agents, your website and marketing.
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